Frequently asked questions

Open the piece you want, choose its color and how many, then pick local pickup or shipping. The Continue to checkout button takes you to a secure Stripe page to pay by card. A receipt is emailed to you right away.

Every piece is made to order and is ready within 5 business days of purchase. Custom orders can take longer, and we confirm timing with your quote.

Shipping is by USPS from North Richland Hills, Texas: $8 for one piece, $1 for each extra piece, never more than $14, for the whole order. Your cart shows the exact amount before you check out. We ship to addresses in the United States.

Yes, local pickup is free. We will email you when your order is ready, with the pickup location and time.

Each piece is made to order, so all sales are final. If we misspelled something or missed part of the engraving, tell us and we will make it right at no cost to you.

Contact us within 24 hours of receiving it and we will replace it. A photo of the damage helps us get your replacement started quickly.

Very close. Wood is a natural material, so grain and tone vary a little from piece to piece.

Door trim rests on the top corner of the door frame. Each door trim page lists how far the piece rises above the door, so you can check that you have the room.

Yes. Use the custom order form and tell us what you have in mind.